Two chat tools can take very different tones, one staying casual and the other becoming quite formal in how it presents itself. The casual tool keeps things light, made only for personal talk with people you already know. The formal tool adds a full profile, saved quick answers, an auto greeting, and a catalog for products. This piece explains both tones clearly, using plain words, an... https://anantya.ai/blog/whatsapp-business-vs-whatsapp/